The Blog

We have just completed an interesting and unexpected year, 2020. We have already started seeing many predictions being made by experts and practitioners from various parts of the globe.
As part of the initiatives from the largest DevOps event in Asia, DevOps India Summit, we thought of creating a prediction for 2021 on the DevOps and SRE front. We have 21 leaders and practitioners of DevOps, DevSecOps, and SRE from India, predicting what they think will be 2021. I am Niladri Choudhuri, CEO of Xellentro and Chief Organizer for DevOps India Summit. I wish you all a very happy and prosperous 2021.

To start with, I have my predictions based on a couple of points that I have taken from Carlota Perez. So, two quotes that I feel are relevant for 2021 and the future:
– Why the future is not always the continuation of the recent past
– the new paradigm always comes wrapped in the old

We have to understand that it is about a new revolution in this new normal – the industrial revolution, which we call industry 4.0. It is going to affect everything. Today, we are in a stage that is middle of industry 4.0, but the point is, should we be ready only for industry 4.0 or industry infinity? That means there are going to be a lot of changes that are expected to come. We need to be flexible and adaptable to large scale production. So, on one side, we have to deliver faster, and on the other side, we have to be adaptable to change that will keep coming. Technology helps us deliver the change that socio-economic needs are asking for while new technology is bringing out new socio-economic needs. We need to treat Products as Services. We are looking at open networks and platforms from local to global. Continuous improvement is a very important criterion; we need to value network partners; we have to be adaptive to strategies and guidelines, which will be changing as things change. We will have more globalization, where everything will be done in a decentralized manner, not in one single place. The environment will be a factor to be considered for guiding innovation. We need to see how to take care of our environment while keeping the innovation going. And finally, giving the right value to the human aspect.

Based on the above point, what I see is that there is a sea of change that is going to happen with the DevOps and SRE. DevOps and SRE together or DevSecOps and SRE will help us achieve the above requirements and make the organizations ready and resilient. We will see a huge amount of automation that will keep coming in to reduce toil. The point here is how well it is being done to make sure that it adds value and reduces toil and not automation just for automating. We will see automation in policies and processes. Psychological safety in the organization will be a critical element to better innovation and more resilient systems. As we know in neuroscience, if there is fear, our brains shrink and are not innovative enough. But we need innovation.
There will be a lot of cloud-native architecture, containers Kubernetes, low code, edge computing-related tools that will come up and be used in every organization, irrespective of whatever domain they are. There will be globalized teams and centralized policies, providing necessary local autonomy to incorporate local needs. We will see a lot of reliability and observability being of prime importance. We need to make things reliable and have more observability to ensure that we are proactive and more resilient and dependable.

We will also see a rise in the focus of DevSecOps. With more digitalization and globalization, we will have more vulnerabilities and need to be secure in the whole pipeline. So, DevSecOps, security chaos engineering will all be very important. Here I expect a lot of AI tools coming up.
Hybrid working, where work from home and office will be blended, will be the new normal. Even if the pandemic goes away, we will still see the continuance of a blended situation. This will further need cloud-native approaches and DevSecOps and SRE to be practiced more rapidly. We will be looking at cross-functional teams. My personal feeling is we need at least pi-shaped skilled people. Even T-shaped skilled people will not be suitable enough in these environments.

Learning will be of prime importance, as Andrew Clay Shefar has mentioned, “if you are not a learning organization, you will lose to someone who is”. So as we see more globalized teams, people with the distributed scenario, virtual dojos will be very important. The basic concept of a dojo, where everybody comes together and works together, is going to change. We will not need everybody to be physically located together; they will all come together and work together but in a virtual environment. That’s where virtual dojo will come into play.

People will collaborate and experiment with hypothesis-based experimentation. Innovation will be a key. So hypothesis-based experimentation will take a lot of importance. We will also see a change in the customer-supplier relationship. Customers will have to treat their suppliers and vendors as partners and start looking at having a shared objective co-creating value. This will change the need in the way the current contracts are being created; customers will need to bring in the process of breaking down the silos across multiple partners and get them to work together for the common objective SLOs, SLAs, SLIs, error budget will be the KPIs rather than the component basis delays and other productivity and costs. The end-to-end flow will be considered for each product, we will see a major change in the way work will be done in organizations and the need to move towards merging various initiatives like Agile, DevOps, SRE into one single initiative to drive business value. We need to embrace the customer value-centric approach and remove the various boundaries created by the different frameworks. So, we have to forget about each framework and take the best of each framework and stitch together, which will help us to have more value creation sooner, safer, better that will be the new normal. That’s what my prediction is.
Again, I would like to thank all those leaders and practitioners from India who have come forward in creating this prediction for 2021.

Archana Joshi: Global Head – Engineering Transformation, LTI

Happy New Year 2021. While looking back at what happened in 2020, I am now excited to look at 2021 from a DevOps, DevSecOps, and SRE, from a system integrator perspective. I would say there are a couple of things. First and foremost, many changes are happening, and a lot of investment in dollars is being pumped into Cloud. Movement is happening out from data centers to cloud, and with that, it is expected that whatever you’re putting in is well monitored, well-measured, and it can be done quickly.

This is where the space DevSecOps and SRE falls into. So, from a system integrator perspective, I believe that while our earlier clients were always asking about these things, now their task is going to increase manifold, it may be two times or three times. The sooner we realize this and start making sure their teams and platforms are geared up, it will be even more useful. That’s exactly what we are also lined up for. We are doing this in our organization for the next year.

Naresh Choudhary: Prediction from Naresh Choudhary, Vice-President, Infosys.

I would like to talk about two critical aspects that me and my team are seeing emerging. One, very clearly the whole platform approach to DevSecOps; I believe we will see a greater uptake of that in a coming couple of quarters. More importantly, with the view of very rapidly scaling the DevSecOps practices from one /two teams, to a larger portfolio across the enterprise, building these capabilities across various teams, which work across custom apps, mobile labs, package, applications, and so on. The second part would be the ability to bring rapid skilling amongst different teams with different levels of understanding of capabilities and technical skills to move on to the DevOps way of working.

The second thing that I believe, which is going to really come into play is the whole aspect of sentience in DevSecOps. We must look at processes as lifecycle, code, and ability to emit a lot of information and data in the DevSecOps value stream to make meaningful decisions very quickly on demand. Insights can lead to smarter decision-making, reducing the cycle time and the ability to make the right decisions most of the time. So these are the two things that I believe are going to play an important role. Alongside this, the focus on open source on the toolchain across the DevSecOps value stream will continue to be there; we will see a lot of newer tools, greater efficiency that will come through a lot of the open-source tracks in these areas.

Padma Satyamurthy: Enterprise Transformation Leader at Walmart Labs

Looking back at 2020, what a year it has been, what an unpredictable, complex year we have gone through. When I look at it, this famous quote from Einstein comes to my mind – “learn from yesterday, live for today and hope for tomorrow.” Nothing could summarize that agility that we are all trying to build in our personal and professional lives like this sentence ever. Again, DevOps on its own has come a long way ever since IT started evolving. It has come through multiple models, multiple frameworks that we see today.

Nevertheless, the problems we are trying to solve are also becoming complex and unpredictable every day. So, in this context, where do we see agile DevOps? It is a charter in the global capability centers that we are in, I’m looking at five important predictions for this year to come through in GCC. Given that, number one, we are a GCC, that will be a huge attention to increasing our people’s ability to stay focused on solving the complex problem. This essentially means we are going to focus on upskilling and rescaling our workforce continuously. Number two, a good amount of focus is on automating the repetitive, which will help our workforce get the much needed time to focus on the work and get the time for the human intelligence that needs to work in the machines’ place.

Security is going to be a huge aspect. Given all our customers and consumers will move more digital than ever, digital will continue to exist. Security implementation will be a priority for protection against the risks. Number four, I’m looking at microservice architecture, which is already in a very good space to evolve further, which will help us to build the rapid distributed development and when you talk about distributed development, and looking at distributed in thousands of places, even that all of us are going to be working from home for some more months to come. This is going to help us to meet the business needs. Lastly, I’m also looking at leveraging diversity in the cloud services, which will minimize downtime redundancy, and reduce data loss. Overall, I’m looking at a lot more teams to be going more agile DevOps in the year to come. I’m also looking at data teams to go leverage DevOps more than ever before where it will improve the efforts, joint efforts of our developers, data scientists, data engineers, and operations, which will all help us to boost the most and enhance the business needs that is continuously evolving and increasing. Overall, 2020 will be an interesting year to watch, stay focused, and never give up on the lessons we learned in 2020. Simultaneously, be prepared for everything life will throw at us and look forward to an awesome 2021.

Dheeraj Nayal: Global Community Ambassador and Region Head, DevOps Institute

I wanted to share some of the predictions for the year 2021 around DevOps’ human elements, categorically around the skills domain. So, as you know, we are at the phase of COVID-19 where response ends, and the transformation phase begins. Individuals and organizations can achieve more by focusing on three areas that DevOps professionals know quite well. Many IT organizations are moving out of the triage and stabilizing phases of their responses to the COVID-19 crisis and into the transformation phase. But I think in recent months, organizations are also learning quickly to shift into virtual operations or remote working and interactions with their employees and their entire ecosystem. Now this rapid shift to work from home resulted in swift adoptions of technologies that help organizations with security, usability, and some of the core skills that many DevOps practitioners have already adopted because of the need to learn and be resilient in the face of change continuously. And many of the other people in it can benefit from these areas as well. So the number one skill, I would say, is collaboration across all parts of the organization because collaboration is also the next source of value for it.
It was also being validated in the 2020 Upskilling Enterprise DevOps Report by DevOps Institute. We found that collaboration and cooperation were the number one, must-have human skill globally. Because while many people refer to collaboration as soft or core skills, we have called them human skills in the report and with various initiatives, which we are running because of the critical importance they play in our day-to-day human lives as well. It’s related to DevOps, like while DevOps itself has had a great impact on developers and operations teams working together; collaboration and cooperation must be extended to work across all groups within it, and other areas of the business during this next normal as well, which will call us as a part of the continuous change that will happen in the new normal as well. So that is why one of the key challenges to support the next normal while adopting digital channels and services is scale and speed.

It was also being validated in the 2020 Upskilling Enterprise DevOps Report by DevOps Institute. We found that collaboration and cooperation were the number one, must-have human skill globally. Because while many people refer to collaboration as soft or core skills, we have called them human skills in the report and with various initiatives, which we are running because of the critical importance they play in our day-to-day human lives as well. It’s related to DevOps, like while DevOps itself has had a great impact on developers and operations teams working together; collaboration and cooperation must be extended to work across all groups within it, and other areas of the business during this next normal as well, which will call us as a part of the continuous change that will happen in the new normal as well. So that is why one of the key challenges to support the next normal while adopting digital channels and services is scale and speed.

The last one I would mention about the upskilling and certification, which I think is really important and has also been validated in the recent report by World Economic Forum, in which they have categorically mentioned about how in the next normal and in the next five years, upskilling and reskilling will pay the critical role in the successful transformation of the organizations as well. This can be the optimal time to consider how you can best support the ways your talented employees learn and enable them to certify their knowledge so that it gets acknowledged. Because certifications should be made available within the boundaries of your own company, and from technological providers, vendors, and your suppliers to improve learnings and ensure that organizations survive in the next normal state which also aligns with the resilient per se within the successful organizational transformation perspective as well. And more essentially, this type of upskilling is not just for your already trained workforce, but for your entire team within the organization, so that they can work with or continuously develop digital products, leveraging new technology and process is considering that many of the emerging technologies are being adopted worldwide. Also, I would say the topics of certifications vary greatly, depending on the different levels of DevOps capabilities, environment existing tools, and also, to a large extent, technical debts. But from our technical skills gap research, which we did in 2020. Also, the new research resource will be available early 2021. as well. We know that certifications around continuous delivery, cloud platforms and environments, knowledge around API’s, analytical knowledge, multiple programming languages, and frameworks such as dotnet. CSS, Ajax UX designs are just a few of the high-ranking ones. These new capabilities around Site Reliability Engineering, DevSecOps are on the rise and will continue to grow in 2021. And at least for the next five years, for sure. And then there might be additional candidates for certifications, and even more broad standardization of the DevOps engineer role within the organizations as well.

To summarize, I think all of us have been pushed towards the next normal due to the worldwide pandemic. There has been an accelerated and bold move by many organizations to shift towards digital channels and new ways of working. By embracing at least these areas around collaboration, empathy, and upscaling and certifications, employees and employers have a better chance of transforming themselves in their organization in the next normal.

Avinash Rao: Transformation and Enterprise Agility Expert at Wipro Digital

I’d like to gaze into my crystal ball for 2021. I’ve got three predictions for what’s going to happen in the market. Since I’m part of a system integrator, we see many different trends across multiple customers across multiple industries in the market. And here are the top three that I think will be really significant for 2021. One is that DevOps is no longer only about tooling. We always knew too many companies in the industry believed that they could get the benefits of DevOps just by adopting enterprise-grade tooling or even open source tooling. But what people are now beginning to understand, and I think this will be a trend, which will be even more prominent in 21 is that DevOps is not only tools, and the DevOps practices are becoming increasingly important.

The second trend I see is that too many companies were using DevOps in silos. So, there’s a dev team that’s using DevOps, there’s an ops team that’s using DevOps. But the true value stream, cutting across the entire value chain, resulting in value delivered to the end business to the end customer, is something that many product companies had picked up, especially in the e-commerce space. But we are now seeing that spread to the entire market, in terms of banking, in terms of retail in terms of Telecom, etc, everybody is now looking at it from an overall value stream perspective.

Finally, from a tooling perspective, from a skills perspective of developers, it used to be that a DevOps professional was somebody who could set up tools and maybe create a couple of pipelines, that’s no longer the case. If you have want to be successful as a DevOps professional in the market, what really must happen is that you must be able to understand how value is delivered, how value is created, and be able to utilize the available tools, and be able to deliver that value.
So from an overall summary perspective, if I may quickly summarize, I see that the big trend for 21, if you put all these three things together, really is the creation of value by bringing together all these multiple things. I want to reiterate that DevOps is no tooling. But I think more and more people realize that, and this will be a trend that we will see a lot more off in 2021.

Malini Rao: Cybersecurity and GRC Expert in Medical Technology Domain

According to me, since there has been a lot of digital transformations, we have seen due to the pandemic, many organizations have started adopting the cloud. I would say that, because many organizations have rushed in to move into the cloud, they have not done enough security assessments. So that’s something I feel that the security assessment needs to be done. Because the data is now flowing across all the locations, employees are accessing the data. Remotely. Employees are logging in from home implies logging from anywhere it’s work from anywhere right now. I would say the most important prediction for cybersecurity, and I think that will be important for 2021.
As we move forward is the data visible? We need to understand where our data is flowing. So only if we know where our data is; we’ll be able to protect it. We need to have the data visibility; we need to have visibility in our cloud environment.

In addition to that, we should also look into the things I am foreseeing that the phishing attacks have been increasing quite a bit because of the ransomware attacks. And due to the holiday season and Christmas and the new year the ransomware attacks will increase. There are a lot of predictions that have been done for that. So, definitely, we need to have the required solutions; we need to have the backup solutions in place. As we go into 2021, there is a prediction that ransomware attacks and phishing attacks will quadruple, so it’s going to become four times more. We need to make sure that we have proper training in place, security awareness training for our employees, and the right backup solutions in place we patch our environment, Id assets, and at the right time. Also, the organizations using the Internet of Things, IoT, and device management need to make sure that the assets are identified and patched because if they are exposed, there is a vulnerability exposed. The hackers attack it for hackers.

Additionally, I feel there is cryptography that is something, of course, we have not explored more into quantum cryptography, but there’s something that I feel 2021 when we catch up. Cryptography is something that addresses data, and transit needs to be secured. So, cryptography, advanced level of cryptography, I foresee will be growing for 2021. Another area I would say is zero-trust security because we see many advanced persistent threat attacks recently. Definitely, the zero-trust security something and micro-segmentation of your environment will catch up, and many organizations will move towards zero trusts, security, and identity as a perimeter. These are some of the areas which I feel will grow further in 2021.

One more point I want to highlight is about the employees. The level of awareness for employees has to be advanced towards the latest threats that we are seeing. For example, the hackers are using artificial intelligence and machine learning for the for their robust attacks that they are getting into. There are many bots or AI machine learning that are used for the cyber-attacks. So, the cyber defenders, we as defenders, have to make sure that our team and we have to be knowledgeable and equipped. There should be the required training in place so that they are able to catch up with the latest technologies and machine learning in cybersecurity, I am foreseeing that there’ll be more use of automation, which includes AI and machine learning. The automation of playbooks or automation of the entire security operations is going to catch up because that will help gain better visibility into the security controls and your IT assets and your environment. So, I believe these are some of the predictions I feel are going to be there for the next couple of years starting from 21. It’s going to grow quite a bit.

Siddharth Pareek: Agile, DevOps and SRE Consultant in Banking Domain, DevOps Institute Ambassador

Here I am making some predictions and what is there in store for DevOps and SRE in 2021.
So, my first prediction for our banking and finance domains or the rules of SRE would be in demand. And there has been a lot of service that has been done recently LinkedIn also came up is sharing the same statistics of the rules of SRE is increasing.
Second is in continuation. The organization would be focusing not just the rules, but how can the SRE adoption can bring the practice and the cultural shift within the organization. So it will be not just about rules, but more about practices as well, practices such as observability, run books, blameless retrospectives.

The third aspect of SRE is that it is just not the adoption, which I said in the second of my predictions, which will continue to grow. However, the organizations’ struggle would remain, how they operate the SRE, the DevOps, and the Agile in a collaborative manner. They should not work in silos anymore. So that will still remain a challenge. But I think that should be the focus and focus on the organizations going forward. In terms of the DevOps, specifically, I think with this pandemic, the operations or digital transformation adoption has gone in a very steep hike. Hence, the cloud-centric adoption of moving the Enterprise’s towards the clouds would be the key ask would be the key priority for the organizations.
The next is organizations. Since we are now working remotely, most of the employees are across the globe, and it would still remain for at least next year. The automation of a lot of manual processes has to be taken care of they have started already been taken care of this year. But the urgency of the automation adoption would be to the priority for the organization and the concepts of making the system more autonomous, orchestration would also play a role along with the orderliness. I see the digital transformations, the cloud centric adoptions are making way into the organisations, the processes from manual to autonomous.

The next is organizations. Since we are now working remotely, most of the employees are across the globe, and it would still remain for at least next year. The automation of many manual processes has to be taken care of they have started already been taken care of this year. But the urgency of the automation adoption would be to the organization’s priority and the concepts of making the system more autonomous, orchestration would also play a role along with the orderliness. I see the digital transformations; the cloud-centric adoptions are making their way into the organisations, the processes from manual to autonomous.

Since the demands in DevOps’ role is increasing and would increase in next year, maybe in a funnier side, but the role of DevOps engineer will still be a most confusing role among the organizations. That is, organizations still would be in a dilemma of what should be an expected outcome from a DevOps engineer and what should be defined role and responsibility for an SRE. So that is my predictions about the SREs and, more specifically, about the DevOps for 2021. But let’s see what is in store for us as we go forward.

Rajalakshmi: Director of Product Management at Site 24×7

When this question was put forward, as to the prediction for 2021 for SRE, DevOps, and the tools itself, I had a few things to share. The current pandemic has only accelerated cloud adoption, I should say, by various industries around us. It’s not just the start-ups or Small and Medium Organizations who have moved to the cloud but large enterprises as well. By 2021, more than 85% of enterprise organizations will move to cloud, their business-critical functions will be moved to the cloud was a Gartner survey. So, based on that, what is the role for DevOps, actually plays a major role. Suppose you see the cloud adoption and doing quick releases and doing quicker deployments. In that case, they play an important role in taking care of customer complaints, taking care of the websites’ performance and SLA, and the application. So that being the case, how the future is going to be at least the immediate future.


So, I have a couple of points to share there. Today’s modern applications are all built in a distributed environment, using microservice architecture. That’s where the environments are moving. Even existing applications are also moving to the latest technologies and moving to container orchestration. The complexity lies in monitoring the wholesome architecture’s performance to deliver a great user experience, a digital experience. That’s where the challenge lies. DevOps must understand the technology behind the technology used and try to be on par with it is very important. The other thing is choosing the right tool. A tool has to be AI-powered, data-driven tools.
The era is changing from being reactive after some problem occurs; you have to be proactive. There are many tools in the industry or in the world that provide AI-powered monitoring, but look for the tools that give you proactive measures; we don’t want the problem to occur in the first place. So, look for tools that can give you the required data for being proactive.

The third point is, or I should say this is the primary factor as well, security. Now that things are all moving to the cloud, making sure the data is secure at all the layers from your end-user layer to your infrastructure layer, and making sure you’re compliant with the various geographical laws available. So that is a great challenge. That is, again, important. From a tool perspective, from a product perspective, the product should give you all the security measures needed in a real-time deployment. So DevOps have to look at those as well. So, as I said, there are many tools.

Site24x7 is one such tool with this AI-powered monitoring capability that holds monitoring capability to help the DevOps and SRE practitioners in their day to day activities. They will be able to deliver a great end-user experience. Because at the end of the day, in this competitive world, user experience plays an important role. This is an important and differentiating factor towards which the DevOps and SRE have to work to which a proper tool is required. One tool has more to do with the pillars of observability. So take care of metrics, distributed traces, the logs, all of them in one console, and one agent makes it easy for people without any customization – those are all cool things that customers are looking for to help you stay ahead of your competition.

To give it as a Crux, 2021, DevOps and SRE will focus on gaining expertise in the latest technologies; the containerization microservice architecture; and the know-how and working behind it. So that it can help them have the upper hand, when compared to the competition, security at all layers DevSecOps importance, DevOps is moving towards DevSecOps and data-driven tools. Make the choice of the right tools that can give you proactive monitoring, rather than being reactive, so that you can deliver a great digital experience. Thank you. Let’s look forward to a great 2021.

Sunil Shah: Country Director for digital.ai, India.

I’m going to talk about some of my thoughts on what I think will be the changes that most organizations will bring in 2021. From a digital transformation perspective, one of the key things that I’m observing is that transition to digital has gone up. And because of this, most of the organizations are now trying to implement a lot more Agile and DevOps practices. To aid this transition and see how this is going to help them in terms of business outcomes or business value, people are transitioning to what is called the next generation of DevSecOps, which is the value stream management platform.

So, in 2021, I see that lot more organization will move to this type of technique, derived from lean manufacturing principles. There’ll be a lot of focus on managing this from an end to end perspective. The second area that we see is that most of the access is going on mobile because of the transformation to digital. Therefore, there will be a lot of focus on securing those apps on the mobile or whether it’s on web applications. So those types of app protection will also play a very big role. So there will be a lot of focus on whether it’s on the Android or iOS or on the web application; whether you use a desktop or a tablet, people will look at app protection, which is more on the client-side security. On the server-side, because most of the focus is on the server-side. But it becomes at the most imperative to see the client-side protection. Another area that we see is that a lot of testing is getting remote and working from home. People would also like to focus on how I get the maximum out in a very short period of time and, therefore, the transition to the cloud—but developing for the cloud. Testing it for the cloud will be a big requirement, and therefore, automation will play a significant role, how quickly I can do my release and how I can quickly deploy, and then I can monitor.

I can get those feedback from the end-user customers or different stakeholders. Therefore, I feel that there will be a lot more focus on release and deployment automation, especially in a multi-cloud or hybrid, multi-cloud, or a hybrid cloud environment. So, these are some important initiatives, there will be a very strong focus on agile. So, I think agile will pick up hugely. Therefore, tools and solutions will become a big part of the agile, including those by the business users. That is what we see. On the development side, we see a big shift towards automation for release orchestration and deployment automation. We also see great move to get a lot of analytics insight in terms of understanding where the wastage is, understanding the process challenges, and how those can be fixed. So that to bring the overall efficiencies into the entire process. These are some of the predictions that I have for 2021, especially for a large organization going to be a value stream management focus. For midsize and small-time, it’s going to be either on the ATI or the enterprise DevOps side, that’s where we see. Each of them is trying to leverage ML and AI for doing some rich type of predictive analytics to help them get insights on where their wastages or inefficiencies are, and that can be addressed. So that’s in a nutshell what I feel will be the predictions for 2021.

Santanoo Bhattacharjee: Solutions Architect (AM) – Advanced Technology Centers – Accenture

I’m going to talk about some of my thoughts on what I think will be the changes that most organizations will bring in 2021. From a digital transformation perspective, one of the key things that I’m observing is that transition to digital has gone up. And because of this, most of the organizations are now trying to implement a lot of more Agile and DevOps practices. To aid this transition and see how this is going to help them in terms of business outcomes or business value, people are transitioning to what is called the next generation of DevSecOps, which is the value stream management platform.

So, in 2021, I see that lot more organization will move to this type of technique, derived from lean manufacturing principles. There’ll be a lot of focus on managing this from an end to end perspective. The second area that we see is that most of the access is going on mobile because of the transformation to digital. Therefore, there will be a lot of focus on securing those apps on the mobile or whether it’s on web applications. So those types of app protection will also play a very big role. So there will be a lot of focus on whether it’s on the Android or iOS or on the web application; whether you use a desktop or a tablet, people will look at app protection, which is more on the client-side security. On the server-side, because most of the focus is on the server-side. But it becomes at the most imperative to see the client-side protection. Another area that we see is that a lot of testing is getting remote and working from home. People would also like to focus on how do I get the maximum out in a very short period of time and, therefore, the transition to the cloud—but developing for the cloud. Testing it for the cloud will be a big requirement, and therefore, automation will play a significant role, how quickly I can do my release and how I can quickly deploy, and then I can monitor. And I can get those feedback from the end-user customers or different stakeholders.

Therefore, I feel that there will be a lot more focus on release and deployment automation, especially in a multi-cloud or hybrid, multi-cloud, or a hybrid cloud environment. These are some very important initiatives, there will be a very strong focus on agile. So, I think agile will pick up hugely. And therefore, tools and solutions will become a big part of the agile, including those by the business users. And that is what we see. On the development side, we see a big shift towards automation for release orchestration and deployment automation. We also see great move to get a lot of analytics insight in terms of understanding where the wastage is, understanding the process challenges, and how those can be fixed. So that to bring the overall efficiencies into the entire process. These are some of the predictions that I have for 2021, especially for a large organization going to be a value stream management focus. And for midsize and small-time, it’s going to be either on the ATI or the enterprise DevOps side, that’s where we see. Each of them is trying to leverage ML and AI for doing some rich type of predictive analytics to help them get insights on where their wastages or inefficiencies are, and that can be addressed. So that’s in a nutshell what I feel will be the predictions for 2021.

Secondly, there will be a culture of bringing in local tools. We have seen that because of this mix and match of configurations with the tools, many tools were not used extensively or maybe to the full capacity. So, the companies will deviate or move towards the tools or low potent design. They required minimal effort to be integrated into their DevOps workflows. These kinds of tools will make a good hit, specifically in the SAS segment market. Third is which I don’t think will get in 2021 budgets, the direction for the future is the data ops-based integrations. But in 2021, it will take its due importance and start bringing in more practices towards DevSecOps. So how that data ops is going to matter for practitioners implementing DevSecOps into any company will be a key finding for enterprises to align themselves with. So that’s on that segment. Specifically, if I just take a note for SRE, in 2021, what I see is SRE has been doing tremendously well in 2019, as well as 2020.

But For 2021 observability, as it’s always a key component for any SRE implementations, that’s going to get more refined. Since 2011, it is a year where most people remained remote. Observability, specifically logging components and the remote monitoring components, will play a very important role. You will find very minute details of what exactly is needed of where, so how are the applications behaving? Nobody’s interested! Why are the applications behaving while everybody’s geographically remote are the main things that people look forward to so SRE is going to build upon its own every year it has been doing so far, but in the future, specifically 2021, it’s going to be a great year for us? Yes. So that’s what I see out of DevSecOps and SRE in 2021. There’s a lot to look forward to in these two segments; I hope you’re willing to explore those things as well. Great to enter into 2021 and explore these things together.

Nivarti Jayaram: Vice President, Head of Transformation, Banking and Finance Domain

From a DevOps transformation perspective, also, for agile, specifically where I come from. So I think 2020 has been a year of bringing in that change in mindset of both leaders as well as the counterparts wherever they are, in terms of understanding that remote working is something here to stay. Probably we did have challenges initially when we started working remotely, but it has brought in a better understanding in people on site, wherever they are, you don’t necessarily always need to be sitting face to face with business in order to get the right outcomes or drive things faster. Look at DevOps, or agile being the initiatives to collaborate. So that’s a major change. And that was definitely will drive a greater ownership transfer for the capitals, which are based offshore.

Because the constraint, which was in coming from a mindset of being close to business is something which definitely is somewhat changed, influenced by COVID. Apart from that, most of the organizations, I think, have been undertaking the DevOps transformation journey for a few years. Now, that means the maturity level is quite higher. And that brings greater focus on DevSecOps, and not just the tools for us to look at, but more on the cultural front, wherein you are driving that mindset, again into people, that security is also something to be built in, rather than looking at it as part of our performance and volume testing, wherein you concentrate on security and penetration. So that is another definite focus shift. From an industry perspective and also SRE, I think there is definitely a need also for a SRE to come in to bridge the gap between, DevOps and as well as the product teams that we are looking at and how SRE function can bring in the stability in operations, which can benefit the organizations ensure the availability, better availability, and also better resolution of issues that do come up between production deployment.

So that is another forecast we are looking at, wherein a lot of organizations would look forward to establishing the function of a SRE, and would be keenly looking at how it can benefit and how to build that capability. And also blend in an SRE function as part of the DevOps transformation journey and DevSecOps transformation journey. This, looking forward to DevSecOps as a holistic journey, and also bringing in SRE function from a stability in operations and sustenance perspective. So, these two are my predictions for 2021.

Nithyanand Mehta: Executive Vice President, Technical Services and GM India Operations, Catchpoint

The predictions for 2021 around an SRE, I think, and DevOps is mostly around observability. And the reason I say that the term the buzz around observability has existed for a while now. But what we see in the industry is that organizations are slowly moving towards the business outcome? What’s the business impact, right? More and more at the executive level in the senior team management are going back and asking teams about our initiatives’ business outcome. All the monitoring teams, whether it is the salaries or the DevOps, were responsible for applications and are trying to connect everything they do, provides business outcomes. We see that organizations almost have all the modern tech stack around monitoring whether it is APM, synthetics, tracing, logging, SIM, and all kinds of tools, but these tools are usually used in silos for their dedicated purposes. But that’s not enough.

Clearly with all the outages that we saw, and now a lot of business is being done online in the expansion that we see here, especially what happened with Black Friday and Cyber Monday, boom, there were a few incidents. There were capacity issues that organizations ran into; there are many things that organizations struggled with within this recent past holiday shopping season or in SAS adoption throughout the world, right. So, the big question is, how can we ensure that are positive business outcomes? How can we ensure it’s transformational in whatever organizations do so more of a not necessarily a prediction? Still, I think it’s going to be a true adoption of observability that we will see in lots of organizations focusing on tying down everything with positive business outcomes. How can every organization, whether DevOps, SRE, performance engineering, QA, and others, focus on transformational goals or organizations, leading to positive business outcomes? I think that’s going to be the only big one, at least in 2021, according to what I’ve seen in the industry, across all the 500 customers we work with the Catchpoint.

Mandeep Singh Ubhi: Vice President DevOps/SRE Transformation, Banking and Finance Domain

We all know how 2020 has been, we have always respected doctors and medical staff, but in 2018, we witnessed more and more people rising to a new and even more respected category; we now call us COVID warriors. So my gratitude to all COVID warriors out there. Now, in addition to that, I think one thing that kind of helped us survive in 2020, and continue with our work priorities is technology, and, and how organizations and the speed at which organizations, you know, we’re able to scale its adoption, to enable remote work. Looking at 2021, I see a couple of trends emerging and how things will change in the DevOps and SRE space overall, you know, delivery in space. So organizations have always been, looking at faster delivery, you know, faster time to market. Many organizations will begin to realize that there is a need to implement observability into what happens after the deployment, what happens after the product has been put into production, how the product sustains production workloads, how it scales up and down, given the changing patterns in workloads, and, and how stability and reliability factors impact the overall customer experience.

So that’s the first thing I think that will begin taking some shape and form next year. DevOps, as we know, will begin to change a little bit, it has been perceived as a CI CD pipeline and tools implementation, but I think it’s end to end product spectrum. And it systems thinking perspective is something that I will see will evolve more. I also see, the challenge around learning and gaining expertise on all the tools out there; all the DevOps tools and technologies out there will grow more. There are many tools and technologies, and the learning curve continues to grow as more tools come into the market, and how do we learn those tools? And how do we gain expertise? How do we start implementing to gain the business objectives? I’m talking about tools that may be in the software and web development lifecycle. They could be in CI/CD that could be in data aggregation. Tools could be monitoring, networking, and how do we go for infrastructure maintenance using those tools. So all those challenges, with up-keeping with those tools, and all will continue to be a challenge next year as well. Coming to the next one, I think cloud technologies will continue to grow. In terms of the number of services they offer. The differentiating factor between all the cloud providers might blur a little bit and narrow down to a couple of factors like cost, the learning curve, the self-service aspect, and the portability with the open-source technologies then and the security aspect. I think in terms of reliability, all the providers are almost in the same realm. But with more and more cloud adoption, the real need for data and cybersecurity, the governance part, the regulations part, how do we maintain all the regulations? How do we maintain those kinds of regulations for healthcare for financial services when we are in the public cloud? Those kinds of things will continue to evolve and gain more traction overall. Having talked about cloud, I think, one thing that’s very close to my heart is SRE. As we know, I think SRE will continue to evolve, not just as a set of practices, but also as principles and mindset of engineering that it promotes.

We might see, you know, more and more ML kind of algorithms being used to understand customers’ expectations of delivery, reliability, and stability of the product, and getting those insights using those algorithms and translating those insights into SLOs and SLIs to drive business outcomes. I think that’s the kind of trend that might pick up next year. I think a collaboration would still be a fundamental factor in looking at SLO’s and SLIs. But, customers cannot always articulate what they need. So, that’s one aspect, I think about SRE, how it evolved next year, in terms of, people in the skill set of people to be more precise, I think the spectrum of skill set will broaden, we already see a trend, job descriptions nowadays are quite broad. And I feel the trend will continue. People with niche skillsets may require more widening of their skill sets to continue to thrive. I think those are a couple of points; I would like to talk about 2021. But I think in addition to that, even beyond 2021, I think looking at more modern technologies like AI and ML. We already see some sort of ethical issues around using data for AI and how they’re different debates are becoming more and more prominent. I think all these things will continue on a large scale. Until we see final ethical implementation of AI, and those kinds of things, it will continue to evolve and grow as we step into the next year.

Sailaja Vladlamani: Application Security Head, SAP Labs India

It’s a great pleasure to share my thoughts about the predictions for 2021 about DevSecOps. Before getting into what will be the key aspects for DevSecOps, I would also like to touch base on the emerging technologies and the security practices. For sure, we all know AI, machine learning IoT, 5G, quantum computing, digital twins, these are the loudly heard technologies that are going to be emerged still, and the security practices around DevSecOps, application security, network security, cloud security, endpoint security and so on. Having started my conversation about emerging technologies, I would like to touch base on IoT and the Industrial Revolution we have in front of us with Industry 4.0. I have read a lot of researchers so far. One of the numbers that caught my attention as they predicted 41.6 billion devices is expected to be connected by 2025. And when you see the number, it clearly shows a clear direction about the Quantum Leap of security challenges with the advent of the Internet of Things.

On the other hand, the entire landscape is heterogeneous because sometimes it also happens, like using a public network and application programming interfaces in this entire IoT chain. When you look into this IoT, it’s not about just applications, but we have to look into infrastructure, hardware, and communication protocols. Since we have this continuous integration, Continuous deployment, CI/CD automation may not be equally achievable in all the Standards and Technology stacks embedded here. So maybe what we also have to do is we have to have an infusion of agile development operations, security engineering as a holistic methodology. In the end, it’s important if you want to be successful in this security has to be at the core integrated at every phase DevSecOps has to be religiously followed. It is a bit different when you look into the normal development because here, it has to be done from the concept development, creation, deployment to end of life and decommissioning. With this, I trust and believe DevSecOps is going to play a key role in the IoT landscape at the same time or in my new role and personally as an application security lead addressing the entire location. I feel culture is really important. The teams will be whatever the size of the organization, it can be that year 2021 I believe, and I wish like there will be the walls that are going to break down, and the teams are going to build bridges to work and change the security culture at scale. So that it will help us to understand security is never an afterthought.

Back then, it has to be integrated or right from the beginning. Simultaneously, when we look around with the pandemic, how things are happening, how things are progressing or accelerating, it is really important to convergence product and engineering teams because that will become a key pillar for customer value delivery. Whatever we do, in the end, we all aim to have a wonderful product deliver to the customers. And the lines between product engineering and the product teams and engineering teams will disappear a bit. It will give rise to cross-functional multidisciplinary teams that must learn and grow together. And product engineering teams will also be measured based on the customer value they’re delivering together. This means everyone has to know this entire chain of what is happening, what is meant by integration, and automation, including all the skill sets that we have in front of us. I don’t need to tell how cloud is really soaring day by day, and it has become an integral part of every business’s growth story, at the same time. It also brings unique challenges and opportunities to DevSecOps practitioners to design resilient infrastructure and DevSecOps maturity. Ideally, if you want to get to a point where the misconfigured infrastructure code is blocked and managed, you have to have loops to implement and remediate before deploying quickly. We all have witnessed with Capital One how epic disaster was because of a straightforward misconfiguration where it landed into. At the same time, I also see a lot of intelligence integrated into this DevSecOps, which will be the next big transformation that is also going to deliver a lot of value for the business. Because normally, when we look into an ideal situation, the impact assessment, effective testing validation, to minimize the risks and sharpen the span to resolve application problems. Also, through anomaly detection and proactive resolution.

It’s a great pleasure to share my thoughts about the predictions for 2021 about DevSecOps. Before getting into what will be the key aspects for DevSecOps, I would also like to touch base on the emerging technologies and the security practices. For sure, we all know AI, machine learning IoT, 5G, quantum computing, digital twins, these are the loudly heard technologies that are going to be emerged still, and the security practices around DevSecOps, application security, network security, cloud security, endpoint security and so on. Having started my conversation about emerging technologies, I would like to touch base on IoT and the Industrial Revolution we have in front of us with Industry 4.0. I have read a lot of researchers so far. One of the numbers that caught my attention as they predicted 41.6 billion devices is expected to be connected by 2025. And when you see the number, it clearly shows a clear direction about the Quantum Leap of security challenges with the advent of the Internet of Things.

On the other hand, the entire landscape is heterogeneous because sometimes it also happens, like using a public network and application programming interfaces in this entire IoT chain. When you look into this IoT, it’s not about just applications, but we have to look into infrastructure, hardware, and communication protocols. Since we have this continuous integration, Continuous deployment, CI/CD automation may not be equally achievable in all the Standards and Technology stacks embedded here. So maybe what we also have to do is we have to have an infusion of agile development operations, security engineering as a holistic methodology. In the end, it’s important if you want to be successful in this security has to be at the core integrated at every phase DevSecOps has to be religiously followed. It is a bit different when you look into the normal development because here, it has to be done from the concept development, creation, deployment to end of life and decommissioning. With this, I trust and believe DevSecOps is going to play a key role in the IoT landscape at the same time or in my new role and personally as an application security lead addressing the entire location. I feel culture is really important. And the teams will be whatever the size of the organization, it can be that year 2021 I believe, and I wish like there will be the walls that are going to break down, and the teams are going to build bridges to work and change the security culture at scale. So that it will help us to understand security is never an afterthought.

Vandana Verma: Global Board of Directors at OWASP

I’m going to talk about the predictions for 2021. We all know that we’ve been part of the pandemic, which has made it imperative that we all, as organizations as individuals, try and adopt cloud. I can forecast that organizations are rushing to the cloud without planning how their journey should be on the cloud. When it comes to DevSecOps or DevOps. That’s one thing that organizations are striving towards and are trying to achieve. And all this journey and this pandemic, staying connected and why Internet has made it imperative that we all move to the cloud as early as possible, but with the right tools, right security and write vendor to cater to the needs that we have. And over the past few months, data breaches have also increased. If we look at the stats, the average cost of a data breach in 2020, which is not even over, is 114 million as per one of the fundamental research. So, which is a huge number.

If I talk about cloud misconfigurations, it’s a huge list of it, and we’ve seen the organization’s getting breached out —another important aspect for 2021. I could see that organizations were adopting DevSecOps. They will start adopting automation. They’ll begin to measure their maturity level because it’s important to understand where we stand. After all, if we don’t know where we stand, we will be part of the breaches, even though we spend a huge amount of money on security, or I should say that we are spending more and more money every year on security. So, we have to be very cautious about what we use, what we have, and how we will leverage it for our own good. While we’re using API’s and interfaces, we need to be very aware and not forget and negligent about the insider behaviours.

We need to educate our organizations, start working towards automation and concentrate more on bringing new things. Another important aspect is AI. AI with cybersecurity, and I’ve done quite a good research around that area. And I feel that when we have something which is there for good, why not use it. So, we have from the security standpoint that we have knowledge around cybersecurity. Some teams are there who are working on artificial intelligence, so why not take help from that and or those teams and leverage it for threat hunting for data analytics for good tech? The first step the organization can take to overcome all the challenges they’ve been facing in DevOps or IT or anything that starts adapting to automation, leverage AI and machine learning models. Working together now, people have understood that we all must work and are working in conjunction when we are remote. And even though we are at like all different locations with different homes, we’re still working together and not in silos. So, I think that’s one shift, which is happening for good, and I feel that all the positive things will come in 2021. Thank you.

Yeshvanth Nanjundappa: Engineering Leader- Site Reliability Technical Operations, Product Management & Customer Success, Pegasystems

Thank you for providing me an opportunity. as a practitioner. I am in this space for almost like, three, four years. I am excited for what’s coming up in 2021 primarily, because as I get to explore into the enterprise transformational journey, which is happening, all I can say is that is SRE will be the normal. SRE practices and principles is now shifting much more left into the software world as and when the legacy architectures, applications are getting migrated into much more cloud-native software as a service platform as a service with all the criticality factors coming in based on running the legacy stuff. And as well as moving towards cloud transformation microservices journey, the SREs are playing a key role in ensuring that both the transformation journey and as well as the performance of the legacy systems. Legacy environment is always reliable and available. So, what I’m looking for and what I believe is going to happen in 2021 is more so in the companies, large enterprises getting their operational people much more trained towards the SRE mindset. And as well as starting to get embedded into the software engineering part. The reality that the enterprise companies have started to acknowledge is that we cannot run the tabular models, which is more so from a database support learning support, or for that matter, an application engineer per se.

This is where the DevOps transformation started. Simultaneously, while the operator the software development is now becoming much more a child, there is a need for bringing in reliability and agile practices. And that also means that the skill sets will be more towards not only becoming a siloed person, which is more so from a Linux or an operating system, or a database or an application, it’s more so where the engineers have to operate at the entire stack. The typical OSI stack rep starts from an application or a network layer up to the UI layers. So this is where SRE is or expected to become multiskilled meaningful if you have to use the word jack of all will be the norm going forward where Engineers are expected to not only work at network data, where machine learning and AI is taking the taking the field of ICT practices into the next level. But more so from how do I ensure that my customer experience is champion? How do I ensure that my Incident Management is more so from automation and diagnostics and less of manual interventions? How do I ensure that my run books are all automated so that I don’t run into manual interventions when it comes to responding to an incident or even doing and Problem Management?

So, this is in shift-left culture, which I expect to expedite in 2021. Suppose I have to call out one thing, which I anticipate and which I believe is going to happen in 2021. In that case, is more so where there will be a lot of focus on observability, connecting all the microservices pieces, connecting all the cloud-enabled pieces connecting all the network layer database layer pieces together so that the tracing can be much more faster. And as well as things are going to fail or may anticipate to in fail? How do I soon detect the choke points, the failure points? Without manual interventions, how do I solve them? And at the same time, how do I fix them permanently through the DevOps transformation; that’s what I believe is going to happen in 2021, where there will be large scale investments in this space of observability. More so on the automation front, as the companies start to gather the Big Data lakes and start to invest on how to make sense of data and how to benefit from data for the business.
Looking forward to what the industry must come up with in the year. Thank you.

Prasant Sankhla: Technical Director, KPMG

I see five things that will take center stage in 2021 from a DevSecOps perspective. One is as work from home takes center stage, software delivery performance will be driven by metrics, rather than by the number of hours people spend, defects, bugs, which were of focus earlier. Rather than being computed from the number of hours taken to fix a bug, the matrix will be more driven by percentages of bugs or defects found in production, as work from home takes place. So this will bring a clear distribution of work that’s now happening across the globe. That was one.
The second will be threat modelling will be become more mainstream with developers learning security. Instead of just relying on the security teams, our developers will start focusing more and more on security. The factor that will play is threat modelling, understanding what the system does and does not. This also goes in line with my first prediction around the matrix wherein everybody will be judged on how good they code rather than how fast they called. The third will be false positives in many automation tools, right, they’ve been the bane forever.

Security teams will move towards risk quantification as an approach, rather than the volume of bonds or defects or issues that they have found in tools, which really become, you know, a problem for developers because there’s just so much of legacy issues that could be out there. There’s developer fatigue that kicks in. Security teams will start moving towards risk quantification rather than worrying about the number of false positives that a tool may be throwing up, which is a factor. But it will not be the primary factor. Risk quantification will be the primary factor, and risk quantification will drive what needs to be fixed, rather than worrying about what everything needs to be fixed. So it will become a very business-centric approach around the Common Vulnerability Exposures kind of score or, you know, quantification of that nature.

The fourth will be more in terms of infrastructure security. Most of the issues that we now see happening with various firms is as we move towards the cloud, they take what they thought was good infrastructure security practices on to the cloud, which is not necessarily true. And DevOps exacerbates the problem even further. So, tools that focus on cloud security, posture management, Cloud Security Posture Management kind of tools. We’ll help on the infrastructure side. So you’ll have threat modelling on the application and infrastructure side. You’ll have metrics that will drive application performance. You will have areas around risk quantification to identify what needs to be fixed. And then tools, which focus on cloud security posture management to identify infra challenges to be fixed. In Kubernetes, container security will take center stage; companies are always using it. But I think Kubernetes security will become Paramount; many people will start looking at Kubernetes Security Configuration Management, really from that perspective.
My fifth prediction will be more in terms of because agile is more like a cultural thing. DevOps or DevSecOps, policies and procedures will get built with real gusto. People will want handrails. Now, one development team is very different from another development team. So, while these would be generic, they would consider controls specifics, specificity to the business objective. Again, you know, going back to my risk quantification item controls that identify business objectives, rather than being worried about whether an application is meeting X, Y, Z kind of regulatory requirement. They will become very focused on driving my business objective, causing issues to my business, from a legality standpoint or a legal, regulatory standpoint. All of those variables will take center stage, rather than worry about specific controls specific to certain regulation. To summarize, matrices, threat modeling, risk quantification, tools such as cloud security posture management, DevOps or DevSecOps policies and procedures as handrails, and controls as handrails. Those are the five predictions that I see for 2021.

Biswajit Mohapatra: Partner, Executive Director at IBM
As you know, the pandemic has brought in unprecedented disruptions. Enterprises are accelerating their digital reinvention journey in a very fast pace. DevOps and SRE are actually at the foundation of this transformation journey. I see a drastic shift in microservices architecture from monolithic architecture. In the coming days, cloud-native is going to be the new normal. Simultaneously, CI pipelines are shifting towards DevOps assembly lines; there will be the emergence of low code solutions from no-code solutions. At the same time, hybrid multi-cloud transformation is making security more important than ever. DevSecOps implementation with security’s triplet strategy is going to get stronger penetration in the coming days. When you talk about Incident Management, it is getting accelerated by both AI ops and chat ops combined. The combined forces of AI ops and chat ops will simplify the complexity more systematically. The modernization process of performance monitoring, which is again underpinned by orchestrated ecosystem, actionable insights, responsive operations, and open instrumentation is going to drive the business outcomes based on certain decision making specific insights; that is being driven by data, a clear shift from what we call our traditional application performance monitoring, to observability practices.

We all talk about 99.9999% SLA; it’s not really going to matter much. Those nines are not going to matter much if your clients are not really happy. So, while building those technical solutions based on microservices, Kubernetes is very important in focusing on what your clients think, what your clients feel, what your clients say, and what your clients do is extremely important. That’s going to be the resurgence of customer service practices, customer-centric approach towards a Site Reliability Engineering, the “R” word which is basically reliability will be skeptic towards resiliency engineering. How the Enterprises are going to demonstrate that tardigrade resiliency, leveraging intelligent workflows, leveraging platform economy to become a true cognitive enterprise will drive the future success of organizations. A lot of skills to learning, unlearning, and relearning will happen in this transformation journey. The future will be more exciting and interesting.

Ganesh Subramanian: Engineering Director at Unisys, SRE Leader

In my opinion, site Reliability engineering is in the early part of the adoption, complementing DevOps. What do I see as the trends for 2021? I expect SRE as a trend to pick up shortly in many organizations. So, what do you mean by “as a trend”? There are going to be some concept of Site Reliability Engineering, such as automation, and even extend into areas or infrastructure as code or Toil reduction will have a lot quicker adoption, or in the near future, the real culture of Site Reliability Engineering, and the associated shift left would be the hard nut to crack. And that could take fairly some amount of time, especially in the brownfield organizations that would happen.
Obviously, many associated initiatives will be happening, such as DevSecOps, which would be many of these initiatives running in a parallel stream.

In my opinion, what successful organizations would be doing would be linking many of these initiatives together, or at least people who are working on this stuff, though, they may have specific focus areas, but they would be the people who have a similar approach. They would travel together to establish this in the organization. With the increasing demand, there’s going to be a lot of adoption as a skill set by the engineers, keeping that interest from the site reliability engineers, as a long term career could be something challenging, because we may want to evolve into something else in the future. But in the next year, 2021, I would see that there will be a lot more demand and adoption for the Site Reliability engineers. That’s my thoughts for Site Reliability Engineering for 2021.

Wasim Mohammad: Vice President, Publicis Sapient, Global Technology Leader, Digital Transformation, Cyber Security

As, I look at it, 2020 has given us wings with respect to thinking very differently. Though there was a devil around us, but, even with that presence, we get our working horses and on the highest heartbeat. And in that process, we have gone out and uprooted all those things that were not needed in the system are slow. We were making it much quicker because we were trying to like serve humanity through the digital infrastructure and digital assets around there. Now what makes us perform so efficiently is the way how we have been operating. Now DevOps as a concept has been there for some time. With the engineering push from all the technically savvy organization, has taken to a level and set of a benchmark. And because of this unprecedented time are everybody, whoever was not into it, or had significantly less maturity in it, went and tried to achieve that bar. So they’re acquiring talent, which could deliver that bar, not a very inorganic growth to reach there, for that business as usual, for the only efficiency, they are looking at getting themselves live breed to serve their customers. DevOps is a very consistent word in understanding how folks deliver things much more quickly and time to market.

While we will look forward, these things will take a much more aggressive stance, for us to fulfill the technology landscape and the expectation of value that any business will need. So DevOps, like, it would move from the back end, where development was happening would come into conversations, and will drive and influence conversations where the business will define the value of functions are where they would want to prioritize DevOps and the aspect in which they would want to quickly go to market. Now what would happen also is that there would be a bigger force to converge because everything is converging. When I say converge, this with respect to infrastructure, everything we look at now is going to cloud. But more than the digital asset going to the cloud will also see the end-user computing go to cloud. When the end-user computing also becomes this software-defined and user computing, there will be lots of efficiency and redundancy that will get produced will the efficiency and automation that would come with the DevOps tooling in that space.

When we look at business continuity, the world would have realized the importance of business continuity. When things work within their circle of influence when you actually put it in cloud, right, there are some aspects beyond your circle of influence, which you cannot do to add more business continuity. As you might have seen, there were outages from various large cloud service provider, there would be multi-cloud concept that will come. When I say multi-cloud concept that it’s not about running a digital asset in a particular cloud, it will be running our digital assets across multiple cloud and distributing the workload, not necessarily adding the overhead, like we used to do in the disaster recovery of past. So that the DevOps will play a major role in knitting the entire fabric, so that it should look at one perspective, what is sitting at the bank. When you look at these aspects, when things knit together, this knitting would come from the aspect of the code of the software or the application and code at the infrastructure level. Everything will be a software-defined infrastructure as we move forward. Not necessarily 2021, everything would be it, but that is the path we will get on to because then the software will trigger the provisioning of infrastructure will lots of places that you already see it, right? That will happen more, right. And in this entire paradigm, if you look at it, how would you address it or look at security in a different lens. Because security has been looked at, an isolated lens or separate lens or lens used to sit outside as a police versus future would be our lens that would actually be part of the game when you’re setting it up. So, it is like a seatbelt right, which invariably has to be worn right. Irrespective what you put there out there to get consumed with respect to digital assets. So, there would be more security convergence in the entire operations; there would be more security in the entire development. There would be more security in how you make sure that how you shield yourself from the darker side of the technology.

Now, security would not be sitting as outside as outside organizations. There would be a risk office that will define the function’s value to be secured, and appropriately it will be secure across multi-dimension. It also has to get embedded in the operations when something is running right. The remote infrastructure management of the past would have come quite far ahead with SRE getting more and more efficient. The SRE is the new world or production engineering as we call it in our world is something that we have to look out for, and it is not a flip of a switch when you have to start doing production engineering or SRE. It is not a cutover like we used to have in the past. The code is ready to cut one, and we cut over; we hand it over to somebody else. It will be one team that you know goes out and makes sure whatever is running should be running within the acceptable downtime parameters. If something is down, this is the team that would continue to focus on bringing it back, and this is the team when everything is running fine that it is functioning fine, they are going to write new features, they are going to fix bugs. But that is another convergence that you will see. What I believe is also is that it will become much more easier, all the toils that we have today, writing code writing server defining solution that will automatically be coming from our cloud partners across all the forum five cloud partners because they are going to keep on ingesting all the intelligence that they have into form of features into form of, various services and apps. As a business or we as a business, all you have to take those apps, get it in the entire canvas and make it available for people to use it, consumer to use it, consumer, to benefit from it.

That’s how I see the world of convergence will start happening the boundaries between the Department of operations, infrastructure, data centers, security risk; these all will start slowly start melting down. Technically, it is possible today, but it will meltdown slowly because that cultural change or mind shift changes your mind sure, that will happen, that would have to happen. Now, that will take time. In this process, leaders play a very strong role in actually going out and educating people, again and again, helping them understand the benefit of it, helping them to see these different stands, right now the world is transforming, leaders should be able to do that a lot. It can tell lots of stories from history, right now the history has transformed where the craftsmen have always been on the either the journey of transforming and the new ways of doing things or on a journey of getting existence and finding a path in in museums. So that’s how a bigger responsibility of a leader in IT who can go out and understand the scenario, have guts enough to take a stance and get onto a journey and steward that journey for his or her CEO. So that you know when we start living digital humanity much more than what we are today. They should be able to help benefit the people and they should also help the craftsmen reinvent themselves so that they are no more or should not get irrelevant. That’s how I see the journey of 2021 will start and will take shape.

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