ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technologies including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape.
The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
ITIL 4 will be much more relevant to software developers, service management practitioners and businesses through promoting a holistic view of delivering products and services. Right from the Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically.
ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change.
ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process led delivery, ITIL 4 supports faster quality and value driven delivery for people and organizations.
Concepts and practices — including its relationship to Agile, Lean and IT Service Management (ITSM)
Improved communication and feedback loops
Reliance on automation
Applying DevOps in an enterprise environment
Critical success factors and key performance indicators
Real-life examples and results
Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate. The certification is governed, administered and maintained by the DevOps Institute. The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.
Sixteen (16) hours of instructor-led training and exercise facilitation
DevOps The Basics (pre-class resource)
Learner Manual (excellent post-class reference)
Participation in unique exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities
Electronic Badge will be provided by DevOps Institute
Completion of pre-class assignment
Familiarity with Agile and IT service management is recommended
Individuals and organizations seeking a foundational understanding of DevOps
Employees and managers responsible for designing, reengineering or improving process
Consultants guiding their clients through process improvement initiatives
Internal and external suppliers
Maximum learners per instructor is 25
Traditional classroom or U-shaped seating arrangement
Whiteboard, flip-chart, projector
Niladri Choudhuri Founder & CEO of Xellentro, ATO Working Group Member – Asia at AXELOS Global Best Practice
Niladri has 27 years of IT consulting and training experience across a range of verticals and technology. He has strong experience in managing large global projects and programs setting up from scratch various practices for BI/DW, Project Portfolio Management, etc.
He has been providing training and consulting to large organizations across the world on Project Management, Portfolio Management, Agile, DevOps, IT Service Management, etc.
He is the first person to be DevOps Test Engineer Certified and Accredited by DevOps Institute in India and second in the world.
He is also accredited by G2G3 for their DevOps Simulation.
Prior to his entrepreneurial start with Xellentro, Niladri worked with Satyam, PwC, ITC Infotech, etc.,in various capacities. His last assignment was with Satyam as Practice Leader for Portfolio, Program and Project Management Practice.